Guide
Stop answering every buyer in WhatsApp & Instagram — let Hopsoo’s AI chat help
Selling in DMs feels personal until scale hits: the same “price?”, “size?”, “do you ship to…?” threads all day. Hopsoo’s storefront AI answers those routine questions on your shop, from your catalog — in place of you resolving every inquiry in WhatsApp or Instagram.
The problem
Instagram and WhatsApp are great for discovery — terrible as a full-time support desk. When every product question is a DM, you become the bottleneck.
How answers work
Share your storefront link. Buyers open chat on the shop. AI uses your catalog, product fields, specs, and policies to answer when that data supports a reply — not guesses when unsure.
Accuracy limits + handoff
Confident answers when your shop data covers the question. When it can’t answer — or the buyer asks for you — the thread goes to Messages (Awaiting) so you reply once, with context. You’re still in control.
Chat insights
Dashboard Chat insights shows answered vs handoff rates and common topics — so you see what AI handled and what still needed you.
How to use it
- Keep products and policies up to date (better answers).
- Enable AI Product Q&A in the dashboard Questions settings.
- In Stories and WhatsApp, send your shop link instead of answering the same FAQ again.
- Watch Chat insights; reply to handoffs in Messages.
This is different from Ask Hopsoo on www.hopsoo.com (that’s for potential sellers learning about the platform). Storefront AI is for your buyers on your shop.
FAQ
- Does the AI replace me completely?
- No. It answers from your shop and product data when that data supports a reply. When it isn’t sure — or the buyer needs a human — it hands off to Messages.
- How accurate are the answers?
- Answers are grounded in your catalog, specs, and policies. Keep products and policies up to date for better replies. It does not invent details when unsure.
- Is AI chat only on a paid plan?
- No. All features are available from day one during your 3-month free trial and on paid plans — no feature tiers. Pricing is a fixed software fee; Hopsoo takes no commission on UPI orders.